Midnight Snuggles Harness Set

General Care Tips

• Hand Wash Recommended: For the longevity of your accessories, hand wash them using warm, soapy water.
• Avoid Harsh Chemicals: Use mild soap to prevent damage to the materials and colors.
• Air Dry Only: Allow your items to air dry naturally. Do not machine dry or expose them to direct heat sources.

Care by Product

Leads

• Wash regularly to remove dirt and debris, especially after outdoor adventures.
• Inspect for wear and tear, such as fraying or weakened clips, and replace if necessary.

Collars

• Clean frequently, especially if your dog swims or rolls in mud.
• Check the buckle and D-ring for integrity after cleaning.

Harnesses

• Focus on straps and padding when cleaning to remove buildup from daily wear.
• Check adjustment points for any signs of stretching or damage.

Poop Bag Holders

• Wipe down the exterior and clean the interior as needed.
• Ensure zippers or closures remain functional by gently cleaning them during washes.

Shipping

Excluding Sundays and Bank Holidays, all orders placed before 12pm will be dispatched the same working day. Once dispatched your order should arrive within the approximate timescales:

United Kingdom:
Royal Mail Standard (2-4 business days) - £4.99

Royal Mail Express (1-3 business days) - £8.99

USA & Canada:
International Standard (3-17 business days) - £23.99

Australia & New Zealand:
International Standard (3-17 business days) - £23.99

Europe:
International Standard (2-11 business days) - £14.99

Rest of World:
International Standard (3-17 business days) - £23.99

Note that Ro&Do is not responsible for any customs or import charges.

Returns

Items purchased on Roanddo.com are eligible for return or exchange within 14 days of delivery. To initiate a return or exchange please contact us at roanddoltd@gmail.com

All items must be in their original condition. No dog hair, stains, or signs of use. We recommend trying the harness on your pup indoors just in case you need to return it. We reserve the right to refuse an exchange or refund if items are non-saleable. You have a legal obligation to take reasonable care of the Products while they are in your possession.

We recommend that you return products in their original packaging to ensure the necessary protection when in transit. We also recommend that returned goods be sent via insured, traceable delivery for your protection.

Please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.

Exchanges

Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Exchanges are shipped to you free of charge. Should you be interested in a different colour or style, or if the product page states the product is low in stock, please register your exchange request by contacting us

Refunds

All returns that are shipped back within the 14-day time period will be refunded to the original form of payment. Please note that in case of a written notice and proof of a return to Ro&Do within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received written proof of a return, we allow 30 days to issue a refund.